The fine print

Privacy Policy and cookies

Privacy Policy and Cookies

Definitions

These definitions will help you understand this policy.

Changes

We may revise this Privacy Policy & Cookies at any time and from time to time. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you.

Scope

This document explains how ExcelComplete collects your Personal Data, how ExcelComplete uses these data, and your rights to control their use. This privacy policy applies to all data that we have collected or collect related to you, and according to our Terms of use.

Contact

If you have any questions or comments, or if you want to update, delete, or change any Personal Data we hold, or you have a concern about the way in which we have handled any privacy matter, please email us at support at excelcomplete dot com.

Information We Collect, purpose and legal basis

Here are the different ways which we can collect personal information and the legal basis that allows us to process it:

1. Information You Explicitly Give Us: We receive and store any information you enter on our Website or give us in any other way through a direct interaction with us which includes:

Note that we do not directly collect any payment (credit card) information when you purchase our services. We have an agreement withStripe as payment processor of our services. See the section Third-party Providers below for more information.

2. Information we collect automatically: When you use the Services or browse our Website, we may collect information about your visit to our Website, your usage of the Services, and your web browsing. That information may include:

We may collect this information as a part of log files.

What Personal Data We Share and Disclose to Third Parties

We do not sell your Personal Data to anyone. We may share your Personal Data with our third party Service Providers, who help us provide and support our Services and products, such as credit card processing services, order fulfilment, analytics, event or campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. In this case, we require by contract from our services providers to use your Personal Data only for the purpose of providing services to us and subject to terms consistent with this policy, along with all applicable regulations regarding personal data protection.

You can find more information about our third party service providers below, as well as the mechanism used by them in order to protect your personal data.

Public Information and Third Party Websites

  1. Social media platforms.
  2. We maintain presences on social media platforms including Facebook and Twitter. Any information, communications or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
  3. Links to third-party websites. Our Website include links to other websites, whose privacy practices may be different from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Does ExcelComplete Use Cookies and Other Tracking Mechanisms?

At this time ExcelComplete only uses log files to track basic useage stats. We do use third-party cookies, like Google Analytics.

What Types of Cookies Do We Have?

Depending on who sends the cookies and treats the data obtained, the cookies we use may be:

Third party cookies: These are cookies sent to your terminal from a computer or domain that is not managed by us, but by another entity that processes data obtained through cookies. For example, we use Google Analytics cookies to measure the traffic in our Website. See the Third Party Service Providers section below for more details.

How You Can Control or Delete Cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You may delete all cookies that are already in your computer and you may set most browsers to prevent cookies from being placed.

Browser manufacturers provide help for cookie management in their products. Please see below for more information.

For other browsers, please consult the documentation that your browser manufacturer provides.

Data Collected for and by You

As you use our Services you might send confiendtial businesss information. We have not share that data with any third parties. Before sending us data, you are responsible for making sure you have the appropriate permission tpo share that data with outside consulting services.

How You May Exercise Your Rights

You may email us at support at excelcomplete dot com.

How to complain to the Control Authority. If you consider that there is a problem with the way in which ExcelComplete is handling your Personal Data, you may address your complaints to ExcelComplete (indicated above)

Accuracy and Data Retention

We take reasonable business measures in compliance with laws to keep your Personal Data accurate and up to date, to the extent that you provide us with the information we need to do so. If your Personal Data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.

We will retain the following data:

1. Disaggregated data: Disaggregated data will be retained without a deadline for deletion.
2. Subscribers data: During the time your account is active or as long as needed to provide you with our Services in accordance with our terms and conditions, unless a longer period of retention is required by law, in such case, the legal period shall apply.
3. Newsletter subscribers’ details: From the moment the user signs up to the product until the user unsubscribes from the newsletter.
4. User data uploaded by ExcelComplete to pages and profiles on social networks: From the moment the user offers consent until it withdraws it.

Notice of Breach of Security

We take reasonable and appropriate measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible (in the event of a breach being detected, ExcelComplete undertakes to inform users within 72 hours) and later report the action we took in response.

We use Stripe as the payment processor of our services. Therefore, all payments for the services will be done through Stripe. Stripe uses security measures to protect your information both during the transaction and after its completion. They are a United States-based payment processor of digital goods specialized in safe and secure Internet sales, compliant with PCI and that employs Verisign SSL Certificates.

Third party service providers

To be transparent and provide you with the maximum information about who our third party service providers are, we list below the ones that may keep Personal Data, what information they keep, and how we ensure the GDPR compliance through their contracts.

Stripe

Stripe is the payment processor of our Services. All Personal Data required to perform the payments to our Services is provided directly to Stripe. We do not have access to any of your personal financial information, such as credit card numbers. When you subscribe to any of our services, Stripe requests you explicitly to agree with their Privacy Policy.

Google

We use G Suite (Gmail, Docs, Drive, and Calendar for business), for communication, storage, and collaboration. In addition, on our Website we use Google Analytics to analyze its use and optimize its performance.

Google is a US company the data of which are in Google Cloud Locations. As described in their Privacy Shield certification, they comply with the EU-US and Swiss-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland, respectively.

Google is fully committed to GDPR compliance as described on their Commitments to GDPR that articulate the commitments with us. For all the previous services, as a commitment to privacy and security, we have signed the following documents: Data Processing Security Terms (Customers) contract, G Suite Standard Contractual Clauses, Data Processing Amendment to G Suite, and a EU Model Contract clauses.

Amazon

We use Amazon Web Services (AWS), the Amazon cloud computing platform, as the backend of the ExcelComplete Content service. Personal Data related to this service (except for payment details, see Stripe above) is kept in Amazon’s systems.

Amazon.com, Inc. is a US company, the data of which are in AWS Global Infrastructure. As described in their legal policies, participates in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland, respectively. They have certified with the Department of Commerce that they adhere to the Privacy Shield Principles.

Amazon is fully committed to GDPR compliance as described in their Compliance to GDPR document, which articulates their commitments with us.